Case Study: Consolidated Communications, Inc. achieves rapid integrations and streamlined operations with Intalio|bpms

Consolidated Communications Powers into New Markets with Intalio|bpms

Consolidated Communications Inc., a NASDAQ-listed broadband and business communications provider serving nearly 1 million accounts across an 11-state fiber network, needed a way to make diverse backend and customer-facing systems follow consistent business rules. As the company deployed a new workforce provisioning system and absorbed multiple acquisitions, it required predictable, non-disruptive integration to push corporate standards and ensure timely, accurate order processing and provisioning.

Intalio|bpms became the centralized integration layer, wrapping system paths in consistent business logic across billing, inventory, trouble ticketing and task management. The platform now drives hundreds of processes—about one million instances daily—while remaining low-overhead and manageable by a small team, enabling rapid deployments (hours/days), smoother acquisition integrations, and improved organizational responsiveness.

Consolidated Communications, Inc.

Kirk Siber

Software Developer