Case Study: Baerum Kommune achieves 24x7 online citizen access and faster service turnaround with Intalio|bpms (Intalio)

Baerum Kommune - Customer Case Study

Bærum Kommune, one of Norway’s largest municipalities serving 114,000 residents, needed to modernize delivery of public services by replacing paper forms and manual case handling with a responsive, 24x7 online channel. The goal was to reduce administrative overhead, improve data quality and consistency, and speed up processing for services such as school registration and after‑school care.

Using Intalio|bpms with BPMN modeling, integrated via ID‑porten authentication and a MuleSoft ESB, the municipality automated rule‑driven tasks and streamlined human workflows. The solution delivered 24/7 online services to thousands of families, cut turnaround from weeks to days, reduced workload and compliance risk, standardized processes for auditing, and has been expanded across services with an ongoing multi‑year engagement.

Baerum Kommune

Oystein Aanrud

Advisor, ICT Operations