Case Study: Coop achieves efficient audit management and supplier rating with Intact Systems' Ecert

Coop Switzerland - Efficient Audit Management And Supplier Rating With Ecert

Coop, the second-largest retail cooperative in Switzerland, needed a more efficient way to manage internal audits and supplier ratings while supporting decentralized access, electronic checklists, paperless administration, and strong benchmarking capabilities. To meet these needs, Coop adopted Intact Systems’ Ecert software for internal audit management.

Intact Systems implemented an integrated, multilingual audit management system with SAP connectivity for automatic master data updates and fully electronic checklist handling. The solution made audit processes more efficient, reduced entry errors, and provided clear evaluation across branches, sales regions, and other criteria. Coop reported having a clear overview of inspection results and measures, helping support ongoing quality improvement and its market-leading position.

Coop

Andreas Dörr

Head of QS Food Coop