Case Study: James Hargreaves Plumbing Depot achieves greater control and real-time margin visibility with Intact Software

James Hargreaves Plumbing Depot - Customer Case Study

James Hargreaves Plumbing Depot, a UK plumbing merchant with over 66 branches, needed a future-proof ERP system because its old software could no longer provide the control, stock intelligence, or real-time margin visibility it required. The company chose Intact Software’s Intact iQ merchant ERP to replace manual workarounds and reduce reliance on its previous vendor.

Intact Software implemented Intact iQ across the head office and branch network for more than 350 users, enabling fast data migration and flexible process changes. The result was improved replenishment, rebate tracking, true cost visibility at point of sale, and the ability to tailor screens by role, helping James Hargreaves Plumbing Depot make quicker, better-informed decisions and continuously improve operations.

James Hargreaves Plumbing Depot

Gordon Rothwell

Managing Director