Case Study: Bakers and Larners achieves greater efficiency and visibility with Intact Software

Bakers and Larners - Customer Case Study

Bakers and Larners, part of the C T Baker Group, needed a modern system that could support two very different business types—its department store and builders’ merchants—while improving control over access, traceability, and ease of use for staff. The group had been on an older system for more than 10 years and struggled to find a software provider that could meet both sides of the business without compromise, so it chose Intact Software and Intact iQ.

Intact Software implemented Intact iQ with features such as real-time visibility, point-of-sale access, and the Intact NeXus module to create custom rules aligned to the group’s processes. The result was greater efficiency, faster access to information, improved customer service, better margins and stock management, and a more flexible, futureproof system that could handle both business types from one integrated platform.

Bakers and Larners

Duncan Baker

Finance Director