Case Study: Recovery Works Northwest achieves 500+ patient growth and improved efficiency with InSync Healthcare Solutions

Recovery Works Northwest - Customer Case Study

Recovery Works Northwest, a Portland-area certified alcohol and drug treatment center, faced fragmented, inefficient processes for documentation, billing, and scheduling that limited growth. Director of Behavioral Health Jennifer Robbins selected InSync Healthcare Solutions’ fully integrated, cloud-based mental health software (InSync EHR) to replace separate systems and streamline day-to-day operations.

InSync Healthcare Solutions implemented its EHR across documentation, scheduling, and billing more than two years ago, improving check-in, insurance verification, and scheduling workflows while providing accessible customer support. As a result Recovery Works Northwest grew from about 150 patients to over 650 (an increase of roughly 500 patients), added a second location, increased revenue, and reduced denied claims while providers reported a positive, configurable experience.

Recovery Works Northwest

Jen Robbins

Program Manager