Case Study: Randolph-Elkins Health Department achieves a 75% reduction in billing time with InSync Healthcare Solutions

Randolph-Elkins Health Department - Customer Case Study

Randolph-Elkins Health Department, based in Elkins, West Virginia, provides a wide range of public health services but was struggling with a largely handwritten, disorganized billing process that left the clinic frequently behind. To address this, the Randolph-Elkins Health Department implemented InSync Healthcare Solutions’ practice management software and billing solution beginning in 2016 to find a more user-friendly, efficient billing system.

InSync Healthcare Solutions delivered an integrated, easy-to-use billing platform with electronic payment posting and responsive support, streamlining workflows and improving staff communication. As a result, the practice now spends only a quarter of the time on billing compared to the old system (a 75% improvement), can post payments with a single click, and has seen faster, more reliable reimbursements and higher staff satisfaction.

Randolph-Elkins Health Department

Debbie VanPelt

Accounts Payable and Billing Departments