Case Study: Fort Washington Medical Center achieves $5,000–$7,000 monthly savings and faster, higher-quality medical transcription with InSync Healthcare Solutions

Fort Washington Medical Center - Customer Case Study

Fort Washington Medical Center, a 37‑bed acute care center in Fort Washington, Maryland, was struggling with an outsourced transcription vendor whose outdated technology produced poor transparency, hard‑to‑hear dictations, and inefficient transfer summaries. To remedy these issues, FWMC replaced that vendor with InSync Healthcare Solutions and adopted InSync’s medical transcription service.

InSync Healthcare Solutions deployed its multi‑document review system, two‑level QA checks and dedicated coding experts so staff could immediately see reference numbers, hear dictations, and generate reports; transfer summaries now typically complete in about an hour. The new service improved customer support and reporting and delivered measurable savings of $5,000–$7,000 per month (more than 62%), while meeting FWMC’s turnaround requirements.

Fort Washington Medical Center

John Cox

Director of Health Information Management