Case Study: Dr. John C. Purnell, MD, SC achieves revenue recovery and accurate coding with InSync Healthcare Solutions

Dr. John C. Purnell, MD, SC - Customer Case Study

Dr. John C. Purnell, MD, SC is a long‑time solo practitioner in Pontiac, Illinois who discovered that his prior healthcare technology vendor’s coding errors and poor support left his practice under‑reimbursed — he estimates approximately $50,000 lost. Frustrated, he implemented InSync Healthcare Solutions in October, adopting their cloud‑based EMR/PM along with medical transcription and revenue cycle management services.

InSync Healthcare Solutions provided next‑day medical transcription, a clear transcription organization pattern, and responsive billing and coding support, correcting prior coding issues and improving reimbursements. As a result, dictations are returned within 24 hours, the practice is now being appropriately reimbursed for services rendered, and staff have ongoing access to subject matter experts — restoring revenue flow and operational confidence.

Dr. John C. Purnell, MD, SC