Case Study: Capstone Behavioral Health, P.C. achieves a drop in A/R over 120 days from 20% to 11.6% and streamlines EHR/RCM workflows with InSync Healthcare Solutions

Capstone Behavioral Health, P.C. - Customer Case Study

Capstone Behavioral Health, P.C., a three-location behavioral health practice in Nebraska with about 70 staff, faced a cumbersome, non-integrated EHR and RCM setup that forced manual workflows, increased risk of missed billing details, and left total A/R and A/R over 120 days unacceptably high. Seeking an integrated, specialty-specific solution, they evaluated options and selected InSync Healthcare Solutions’ behavioral health EHR paired with InSync’s RCM services.

InSync Healthcare Solutions implemented an integrated EHR and RCM platform with customizable forms and hands-on onsite implementation and training, automating clinical-to-billing workflows and improving staff efficiency. As a result, Capstone’s total A/R fell from roughly $452,000 to about $390,000 and A/R over 120 days dropped from 20% to 11.6%; during March–November they processed 1,646 claims with a 5% denial rate. The InSync solution freed staff time, improved documentation compliance for state and county payers, and provided clearer financial visibility.

Capstone Behavioral Health, P.C.

Nikki Conner

Director of Operations