Case Study: BBK Psychotherapeutic Services achieves streamlined workflows, mobile access and improved revenue with InSync Healthcare Solutions

BBK Psychotherapeutic Services - Customer Case Study

BBK Psychotherapeutic Services, a non-profit community therapy practice in Laguna Hills, struggled with fragmented systems — multiple vendors for billing, EHR, and practice management — leading to workflow errors and costly billing frustrations. To address these issues they selected InSync Healthcare Solutions for its all‑inclusive EHR and practice management software, mobile platform, and Revenue Cycle Management (RCM) services.

InSync Healthcare Solutions implemented a configurable, mobile-ready system with automated appointment reminders and dedicated RCM support, forcing more disciplined workflows and enabling providers to work remotely. The result: measurable improvements in organization and productivity, more payments captured (better co-pay and insurance verification), claims and billing follow-up handled by InSync’s RCM team, and significant time savings for BBK staff to focus on patient care.

BBK Psychotherapeutic Services

Dave McDowell

Practice Manager