Case Study: Safeway Property Insurance Company achieves responsive IT support and a confident conversion to Insuresoft's Diamond system

Safeway Property Insurance Company - Customer Case Study

Safeway Property Insurance Company, represented at Insuresoft’s annual User Group, faced the challenge of modernizing its core systems while operating with a small IT staff that relied heavily on vendor support. At the event they evaluated Insuresoft’s Diamond System (the 4x release) and sought a partner who could provide hands-on responsiveness, dedicated account support, and guidance on upgrades and integrations.

Insuresoft addressed this by providing a dedicated support team, interactive product previews at the User Group, and a roadmap for web services and third‑party interfaces to ease conversion and future enhancements. As a result, Safeway confirmed it will convert to Insuresoft’s 4x Diamond System, gaining the confidence to plan upgrades and reducing the burden on its internal IT team through ongoing, responsive support from Insuresoft.

Safeway Property Insurance Company

Michelle Lucas

IT Manager