Case Study: Align General achieves real-time, end-to-end policy processing and rapid, scalable growth with Insuresoft's Diamond System

Diamond’s Many Facets Provide a Complete Solution For Align General

Align General is a technology-led specialty insurance underwriter that built its business model around minimizing human touchpoints and providing 24/7 online self-service for independent agents. To achieve real-time, end-to-end policy and claims processing and a server-based Microsoft/SQL platform with configurable rating and web-services capabilities, Align evaluated vendors and selected Insuresoft’s Diamond System as the only solution that met all their requirements.

Insuresoft implemented the Diamond System and integrated it with Align’s other vendors, delivering instant transaction processing (eliminating overnight batch delays), configurable rating, billing, claims and portal functionality, and a SQL-based reporting environment. The result was faster, higher-volume processing with fewer support staff, rapid state-by-state expansion, enhanced operating margins and scalability—contributing to Align’s growth (CAGR >25% since inception and expected >20% going forward). Insuresoft’s solution directly enabled Align to scale quickly and improve customer service.

Align General

Kieran Sweeney

President and CEO