Case Study: Western Pacific Insurance goes live in four hours with InsuredHQ

How Western Pacific Insurance's new software system was up and running in just four hours on site

Western Pacific Insurance, a startup insurance company in Papua New Guinea, was facing challenges with its manual systems and sought a solution that could scale with its rapid growth without being cost-prohibitive. Their goals included increasing efficiency, improving customer service, and gaining access to better data and reporting. CEO Dennis Reva contacted InsuredHQ and selected their 'InsuredHQ Essentials' package, enhanced with portals, online quoting, and phone apps, to meet these needs.

The InsuredHQ implementation team completed the setup remotely before arriving on site. The system was fully operational, processing its first policy within hours of the team's arrival and all policy classes within two days. By the end of the week, online portals and apps were live, and staff training was finished. InsuredHQ provided the company with a competitive technological edge, with staff praising the system's simplicity and comprehensive coverage of policies, claims, accounts, and reporting.

Western Pacific Insurance

Dennis Reva

Chief Executive Officer