Case Study: ClusterTruck achieves a 33% reduction in driver wait times and real-time infrastructure visibility with Instrumental

ClusterTruck - Customer Case Study

ClusterTruck is a delivery‑only restaurant chain that runs its entire business—ordering website, kitchen Android appliances, and driver mobile apps—through a suite of custom web and native applications. Faced with a complex, tightly coordinated process (orders only go to the kitchen when drivers are available, timing rules for different foods, etc.), ClusterTruck needed real‑time, end‑to‑end visibility across servers, devices, and apps to detect delays and defects before hungry customers noticed. They chose Instrumental to provide that visibility.

Instrumental’s code‑level monitoring and real‑time dashboards gave ClusterTruck visibility into every component of an order pipeline, enabling faster debugging and proactive improvements (including an algorithm that starts cooking earlier based on driver return patterns and driver‑demand graphs shared in the driver app). The results were measurable: ClusterTruck cut driver wait times by more than 33%, reduced customer wait times, and now uses Instrumental dashboards to trigger marketing and operational actions and to verify improvements.

ClusterTruck

Dan McFadden

CTO and Co-Founder