Case Study: Puffco discovers root cause in record time with Instrumental

Puffco Discovers Root Cause in Record Time with Instrumental

Puffco, a leading provider of electronic consumption devices, faced a challenge during a new product introduction (NPI) build. COVID-19 travel restrictions prevented them from visiting their China-based factory to investigate significant product performance variations. Their blind assembly process and the inability to test on-site made it nearly impossible to detect the root cause of defects, leading to over three months of failed analysis. They turned to vendor Instrumental Inc for a solution.

Instrumental implemented its Discover AI solution along with a partner's X-ray imaging to automatically analyze assembled units. The system quickly identified that tilted components were causing the performance issues. This discovery, which took just one day of engineering work after a two-week implementation, saved nearly four weeks on the project schedule. Instrumental provided immediate data access and enabled Puffco to update their assembly process, ultimately improving product quality.

Puffco

Chris Fisher

Senior Test And Quality Manager