Case Study: Owlet improves product quality and saves $953K with Instrumental

Improved customer satisfaction and saved $953K per year by validating root cause in two weeks

Owlet, a company that creates baby monitoring products, faced a significant challenge with a high rate of product returns due to quality issues. They suspected a problem with their waterproofing process but, unable to travel to their contract manufacturer in China during the pandemic, spent four months unsuccessfully trying to identify the root cause remotely. This was impacting customer satisfaction and creating substantial costs for replacements. They turned to Instrumental Inc for a solution.

Using the Instrumental app and its Visual Search AI, Owlet’s team was able to conduct a virtual teardown of returned units. Instrumental Inc helped them quickly pinpoint the root cause in less than two weeks, confirming it was an issue with the curing process. This allowed Owlet to implement a process improvement that saved them an estimated $953K per year in replacement costs and significantly improved customer satisfaction, with the investment paying for itself in just one month.

Owlet

Mike Schuetz

Manufacturing Engineering Manager