Case Study: San Juan College boosts Canvas engagement and self-service with Impact by Instructure

San Juan College boosts Canvas engagement with Instructure’s Impact and 24/7 support

San Juan College, a public community college, faced the challenge of gaining deeper insights into how their Canvas LMS was being used in order to increase adoption and user confidence. This need became especially urgent when the COVID-19 pandemic forced all teaching online, requiring the college to ensure users had timely information and knew how to access support and resources for their educational technology tools from Instructure.

The solution implemented by Instructure involved using their Impact analytics and messaging platform. This provided San Juan College with deep data insights to track tool usage and a targeted in-app messaging system to deliver contextual support, including embedded video tutorials. The results included a significant increase in user engagement with resources, a major reduction in help desk tickets for issues covered by the videos, and users becoming more independent through self-help, all achieved with Instructure's Impact.

San Juan College