Case Study: Foothill College improves LMS communication and adoption with Impact by Instructure

Foothill College doubles Canvas usage in a week with Instructure

Foothill College, a community college in California, faced the urgent challenge of maintaining academic continuity and fostering user confidence when the COVID-19 pandemic forced a rapid, full-scale shift to online learning. With their new Canvas LMS, administrators needed to proactively communicate with over 16,000 students and faculty, provide practical support, and ensure everyone could navigate the new digital environment effectively.

Instructure's solutions, including the targeted in-app messaging and feedback tools of Impact by Instructure, enabled the college to deliver precise, real-time communications and contextual support. This approach established continuity, built a sense of community through initiatives like "Tuesday Tips," and provided insightful data to refine their strategy. As a result, Foothill successfully increased user adoption and confidence, decreased support escalations, and gained the ability to strategically target communications to the right users at the right time.

Foothill College