Case Study: Clemson University achieves 24/7 trusted student support with Instructure Canvas LMS and Praxis AI

Clemson University improves student support with Instructure Canvas and Pria, answering 60-65% of questions

Clemson University, a public research institution with over 28,000 students, faced the challenge of wanting to safely integrate generative AI into education. Concerns around data privacy, misinformation, and the inherent biases of public AI tools like ChatGPT made it difficult for the Clemson community to adopt this technology. They sought a way to provide students with 24/7 educational support without these risks.

The vendor Instructure's Canvas LMS was integrated with Praxis AI's Pria, a generative AI teaching assistant. This solution provided students with cited answers from 28 trusted sources directly within Canvas, addressing privacy concerns. The results included 97% of student questions to Pria being on-topic, with the tool answering 60-65% of all course questions, reducing the load on instructors and allowing them to focus more on pedagogy and one-on-one student interaction.

Clemson University