Case Study: a Swedish fintech company boosts QA visibility and speeds releases with instinctools

Swedish Fintech Company cuts support costs by 33% with instinctools

a Swedish fintech company providing expense management SaaS software faced significant challenges due to an underdeveloped QA process. Bugs were reaching customers, releases were delayed to just once a year, and customer support costs were mounting. They engaged *instinctools to perform a comprehensive quality assurance audit to identify and rectify these issues.

*instinctools implemented a new, structured QA framework, centralizing management with TestRail and integrating it with Jira for full visibility. They upgraded stress testing tools, automated API and UI tests, and introduced rigorous new workflows. As a result, the client accelerated new feature releases by 26%, reduced customer support costs by 33%, increased CSAT by 16%, and resumed quarterly release cycles.