Case Study: SAP Education speeds up documentation preparation by 10–15x with instinctools' DITAworks

SAP Education speeds documentation prep 10–15x with instinctools

The customer, SAP Education, a division of the multinational software company SAP, faced the challenge of transforming 200 traditional courses into nearly 20,000 reusable content chunks for delivery in multiple formats and languages. To manage this, they needed to move away from their proprietary XML standard. Vendor *instinctools provided its DITAworks solution to facilitate this transition.

By adopting the DITA open standard with *instinctools, SAP Education gained time-saving features like automatic link validation and metadata synchronization. This implementation simplified and sped up documentation preparation, resulting in publishing that was 10 to 15 times faster than with traditional methods. The new system also provided the scalability to manage thousands of content chunks across nine languages for thousands of customers.

SAP Education