Case Study: Mercedes-Benz Group AG improves procurement user support with instinctools’ web-based help platform

Mercedes-Benz Group AG improves employee education by 93% with instinctools

The customer, Mercedes-Benz Group AG, faced the challenge of educating and supporting global users of its new GLOBUS procurement system. They needed a compatible, web-based support platform with a transparent structure to provide training materials and streamline content creation across multiple countries. The vendor, *instinctools, utilized its pre-packaged CMS version of the GateOne framework to address this need.

The solution implemented by *instinctools provided a single content repository, efficient workflows for global content creators, and a web-based help system for users. This resulted in a 93% acceleration in employee education, provided unlimited access to training materials from anywhere, and significantly improved the overall procurement processes for Mercedes-Benz Group AG.

Mercedes-Benz Group AG