Case Study: a global retail company proves vending machine viability in Germany with instinctools

global retail company expands customer base by 14% with instinctools

The customer, a global retail company, faced the challenge of expanding its niche by creating a vending solution for organic food, requiring software to seamlessly manage over 1000 machines for orders, delivery, and payments. A sudden budget reduction added complexity, as the architecture from *instinctools needed to be adapted while preserving core functionality.

*instinctools developed an MVP web app featuring remote IoT temperature monitoring, refill process management, and a convenient payment system. This solution allowed the customer to successfully launch and test the product in the German market, resulting in a 14% expansion of their customer base and proving the viability of the new offering.