Case Study: a global SaaS CX company modernizes its frontend and streamlines maintenance with instinctools

a global SaaS customer experience company unifies 6 microservices with instinctools

A global SaaS customer experience (CX) company, a market leader among personalization engines, faced challenges with an aging AngularJS front end that complicated maintenance and didn't match their current React tech stack. Their in-house team lacked the capacity to handle both feature development and the necessary modernization. They partnered with *instinctools for its expertise in React development and its ability to meet strict technical and soft skill requirements.

*instinctools migrated the legacy AngularJS code to React, consolidating six fragmented microservices into a single, user-friendly monolith to simplify maintenance. The team also assisted in crafting a custom UI kit, creating a single library of reusable components. The results included a unified tech stack, simplified product maintenance, a solid custom UI kit, and dedicated expert support for R&D activities, which exceeded the client's delivery and quality expectations.