Case Study: Wilvet Salem Emergency improves triage, patient care, and revenue with Instinct EMR

Wilvet Salem Emergency boosts revenue by almost $100,000 with Instinct

Wilvet Salem Emergency, a 24/7 emergency veterinary hospital in Salem, Oregon, faced significant operational challenges with its outdated paper-and-whiteboard triage system. The process was cumbersome and time-consuming, requiring staff to manually record information multiple times, which hindered efficiency and patient care during busy periods. This led them to seek a new solution from vendor Instinct and its EMR product.

Instinct implemented its EMR system with a structured onboarding process that included clear roadmaps, hands-on training, and simulated walkthroughs. The solution streamlined workflows, improved team communication and collaboration, and enhanced patient care. A major measurable result was a dramatic improvement in charge capture, which immediately increased the hospital's revenue by almost $100,000 by ensuring all billable treatments were accounted for.

Wilvet Salem Emergency