Case Study: MarQueen Pet Emergency and Specialty improves efficiency and patient care with Instinct EMR

MarQueen Pet Emergency and Specialty improves efficiency with Instinct across 15+ specialists

MarQueen Pet Emergency and Specialty, a privately owned veterinary hospital in northern California, faced challenges with inefficient, paper-based workflows as it grew. Their reliance on printed treatment sheets and clipboards hindered team communication and created bottlenecks in patient care. To support their collaborative culture and complex specialty caseload, they partnered with vendor Instinct to implement the Instinct EMR and Instinct Treatment Plan.

The solution from Instinct replaced paper with integrated digital treatment sheets, streamlining prescriptions and lab work into a single system. This improved visibility across departments, standardized discharges with smart templates, and supported safer, more efficient patient care. The results included a significant boost in team efficiency and a reduction in clinician stress, allowing the hospital to handle a higher caseload without burning out staff. Instinct provided the core infrastructure that enabled MarQueen to grow intentionally while protecting its culture.

MarQueen Pet Emergency and Specialty