Case Study: Greenlight Pet ER achieves faster, more confident clinical decisions with Instinct Standards of Care

Greenlight Pet ER unifies care across 4 locations with Instinct

Greenlight Pet ER, a multi-location emergency veterinary practice, faced a challenge in maintaining consistent care standards across its growing team of veterinarians. In their high-pressure environment, doctors were wasting critical time and lacking confidence as they searched through fragmented resources like textbooks and forums during cases. To solve this, they turned to the vendor Instinct and implemented its Standards of Care service within the Instinct EMR.

By integrating Instinct's Standards directly into their workflow, doctors gained instant access to clinical guidance, drug information from Plumb’s, differential lists, and client handouts. This solution led to faster clinical decisions, reduced second-guessing, and clearer client conversations. The result was a more confident and independent team, enabling consistent care across all locations and supporting faster onboarding for new hires, which ultimately strengthened patient outcomes and the practice's business.

Greenlight Pet ER