Case Study: East Carolina Animal Emergency streamlines overnight care with Instinct EMR

East Carolina Animal Emergency streamlines overnight ER care in 5 months with Instinct

East Carolina Animal Emergency (ECAE), a new overnight emergency veterinary hospital, faced the challenge of establishing dependable workflows for its growing caseload. Practice manager Carissa Henry wanted to avoid the pitfalls of paper charts, such as missed treatments, and needed a system that would keep her varied team aligned and prevent details from slipping through the cracks during fast-paced overnight shifts. They selected Instinct EMR from vendor INSTINCT to address these needs.

INSTINCT implemented its EMR software, which provided real-time visibility into tasks and treatments, seamless IDEXX lab integration, and built-in communication tools. The solution resulted in smoother case flow, reduced confusion between team members, and saved valuable time on repetitive tasks like creating discharges. The intuitive system was easy for staff to learn, and accessible support helped maintain momentum. ECAE found its stride, feeling confident and prepared to handle busier nights with the reliable Instinct EMR system supporting their growth.

East Carolina Animal Emergency (ecae)