Case Study: Burrwood Veterinary streamlines GP and urgent care operations with Instinct EMR

Burrwood Veterinary cuts onboarding to day one with Instinct

Burrwood Veterinary, a clinic blending general practice with urgent care, faced the challenge of managing complex, shifting patient priorities with fragmented, outdated systems. This created pressure to move quickly without losing track of patients or missing charges. They chose Instinct EMR to act as the central nervous system for their hospital operations.

Instinct provided an integrated EMR solution featuring a real-time status board for shared patient visibility, clinically driven workflows that reduce clicks and cognitive load, and built-in Plumb's for clinical decision support. The results included a streamlined client experience, reduced mental fatigue for clinicians, faster onboarding for new staff, and a unified system that supports both daily decision-making and operational flow. Instinct enabled the practice to focus more on patient care and less on managing disjointed systems.

Burrwood Veterinary