Case Study: Pennsylvania and Indiana Lumbermens Mutual Insurance Companies achieve 25-30% productivity gains and faster, error-free quoting with Instec

Pennsylvania and Indiana Lumbermens Mutual Insurance Companies - Customer Case Study

Pennsylvania and Indiana Lumbermens Mutual Insurance Company (PLM/ILM), which serves lumber, woodworking and related businesses nationwide, needed to replace aging DOS- and spreadsheet-based rating tools, eliminate time-consuming re-keying errors, and automate the workflow from rating to policy management. Seeking a best-of-breed solution for “rating as the heart of the business,” PLM/ILM selected Instec’s rating engine for its bureau-compliant accuracy and ability to integrate via web services with the firm’s CRM-based submission management system.

Instec implemented a solution in which PLM/ILM’s CRM passes prospective insured data to the Instec rating engine (configured with PLM rates, rules, and forms), Instec returns the calculated premium to PLM/ILM’s quote system, and the quote system automatically generates illustrated four-color proposals. The Instec integration standardized rating across lines, eliminated re-keying errors, accelerated quote turnaround, and improved data quality—boosting productivity by 25–30%—while creating a competitive advantage through faster, more professional proposals.

Pennsylvania and Indiana Lumbermens Mutual Insurance Company

Joseph McGurrin

Vice President of IT