Case Study: Encore Catering achieves more business and less overhead with Instawork

Whim Hospitality fills 97% of shifts with Instawork

Encore Catering, a catering company based in Ontario, faced a critical staffing shortage and unreliable labor following the COVID-19 pandemic, which prevented them from accepting new business due to tight margins and the risk of no-shows. To address this challenge, they turned to the flexible staffing platform Instawork.

By using Instawork to book and manage both their existing staff and new professionals, Encore was able to build a reliable bench of high-quality workers. The solution provided greater visibility into worker profiles and streamlined payroll. As a result, Instawork helped Encore Catering fill 97% of their shifts, achieve a 4.8 average professional rating, and significantly increase their business capacity while reducing operational overhead.

Whim Hospitality