Case Study: Vitacost meets peak season SLAs and cuts overtime with Instawork

Vitacost doubles workforce to 400 with Instawork

Vitacost, a fulfillment center in Lexington, North Carolina, faced an immediate staffing challenge after an acquisition doubled its workforce needs to 400 workers. The e-commerce facility struggled to handle unpredictable demand spikes during intense peak seasons, protect employee morale from the strain of overtime, and consistently meet strict service level agreements (SLAs) to avoid shipment delays.

Vitacost partnered with Instawork for on-demand staffing. The platform allowed managers to post shifts instantly and build a pool of preferred, pre-screened workers. Instawork provided the flexibility to scale the workforce, which enabled the facility to meet its peak season SLA for the first time, cut overtime costs, and improve worker quality and reliability.

Vitacost