Case Study: Newk's Eatery achieves 100% Instant Pay participation and boosts employee engagement with Instant Financial

Newk's Eatery - Customer Case Study

Newk’s Eatery, a restaurant chain with over 100 U.S. locations, faced growing recruitment and retention challenges common in the service industry and wanted employee‑centric benefits that would improve engagement and financial wellness. Senior Director of HR Scott Stinson identified pay card solutions as the right fit and partnered with Instant Financial to give employees faster access to earned wages via Instant Pay and the Instant Card.

Instant Financial implemented Instant Pay across a Newk’s location, providing free access to pay after each shift and immediate use through the Instant Card. Within a month the program saw 100% participation and 100% of employees completed an Instant Pay, with noticeable increases in engagement, satisfaction and morale and more staff asking to pick up extra shifts; Newk’s plans to expand the Instant Financial program to additional corporate locations and encourage franchise adoption.

Newk's Eatery

Scott Stinson

Senior HR Director