Case Study: In-N-Out Burger achieves a culture of engagement and top employer ratings with Instant Financial

How In-N-Out Burger Created a Culture of Engagement

Instant Financial’s case study spotlights In-N-Out Burger, a privately owned fast-food chain challenged by the restaurant industry's high turnover and the need to keep dozens of locations, shifts and management levels connected. The piece frames In-N-Out’s core challenge as maintaining a consistent, people-first culture and recruiting/retaining hourly staff across roughly 250 restaurants while protecting the brand experience.

Instant Financial presents In-N-Out’s solution as a mix of higher pay, flexible scheduling, comprehensive benefits, hands-on training (including “In‑N‑Out University”), internal promotion and company events that reinforce a “treated like family” culture. As reported in the Instant Financial case study, those practices helped In‑N‑Out earn a 4.4 Glassdoor rating and 4.5 on Indeed, a 4th-place finish on Glassdoor’s Best Places to Work, and a 94% employee recommendation rate — measurable indicators of stronger engagement in an industry with roughly 150% turnover.

In-N-Out Burger

Denny Warnick

Vice President of Operations