Case Study: Argo Contact Centers achieves 13% lower absenteeism and 12% lower turnover with Instant Financial's Instant Pay

Argo Contact Centers - Customer Case Study

Argo Contact Centers, a customer contact service for high-growth and Fortune 1000 companies with four locations across two states, was struggling with industry-wide high turnover and frequent absenteeism that increased recruitment and staffing costs. To address this, Argo partnered with Instant Financial and implemented Instant Pay, which lets employees access 50% of their pay after each shift.

Instant Financial’s Instant Pay, rolled out over an eight-month program across Argo’s locations, drove measurable results: a 13% decrease in absenteeism, a 12% decrease in turnover and a 12% improvement in employee satisfaction. These improvements boosted productivity, retention and shift attendance, lowered operational costs (less turnover, overtime and shift coverage) and increased employee morale, with Argo praising Instant Financial’s easy implementation and training support.

Argo Contact Centers

Mike Nessler

Chief Executive Officer