Case Study: Butler Medical Transport achieves seamless multi-state medical dispatch and faster response times with Instant Connect Enterprise

Butler Medical Transport - Customer Case Study

Butler Medical Transport, a major provider of emergency and non-emergency medical transportation, faced a challenge when expanding from the Mid-Atlantic into New England. Their conventional radio systems had a limited geographical reach, creating a risk of disconnected teams and operational inefficiency across the multi-state territory. They turned to vendor Instant Connect and its IP-based push-to-talk software platform to find a solution.

The Instant Connect platform integrated Butler's disparate radio networks into a single, seamless push-to-talk environment over an IP network. This provided operational continuity, dispatching flexibility, and interoperability between radios, despatchers, and mobile devices. The solution enabled seamless communication from corporate headquarters in Maryland to teams in New England, enhancing efficiency, situational awareness, and the responsiveness of their critical medical transport services. Instant Connect also facilitated a secure, dedicated voice channel for a key partnership with a major Washington DC hospital.

Butler Medical Transport

Will Rosenberg

Chief Executive Officer