Case Study: Amazon and eBay Seller Accounts achieve automated customer response compliance with InStandart autoresponder tool

Amazon and eBay Seller Accounts automate responses in 30-minute, hourly, and 8-hour intervals with InStandart

The customer, a pro seller on Amazon and eBay, faced the challenge of manually responding to client messages to maintain customer loyalty and marketplace metrics, especially during off-hours and vacations. To solve this, they partnered with vendor InStandart to implement an autoresponder tool built with Google Script.

InStandart's solution automated communications by allowing the seller to configure pre-created response templates, set office hours, and schedule automatic runs. This ensured all customer messages received timely responses, protecting seller metrics and saving significant time. The vendor's tool successfully met all requirements, freeing the seller from needing to be constantly at their computer.