Case Study: Operata achieves scalable CX observability with NetApp Instaclustr

Operata reclaims 6,200+ engineering hours with Instaclustr

Operata, a provider of CX observability for contact centers, faced a significant challenge managing its complex open source data infrastructure with a lean engineering team. This in-house management was pulling focus from product innovation and became a critical business risk when onboarding a large, regulated customer promised to cause a 5x traffic surge. After experiencing instability and poor support from a previous vendor, Operata turned to NetApp Instaclustr for a managed solution.

NetApp Instaclustr implemented a modern, managed open source stack featuring OpenSearch, PostgreSQL, and ClickHouse for Operata. This partnership allowed Operata's engineers to reclaim over 6,200 hours annually previously spent on maintenance. The solution seamlessly scaled to support over 500 million customer interactions and achieved resilient multi-availability zone operations with zero-downtime upgrades, enabling Operata to focus entirely on product innovation.

Operata