Case Study: Houseparty achieves stronger user connections and faster in-app support with Instabug

How Houseparty Uses Instabug To Strengthen Its Connection With Users

Houseparty, the San Francisco–based group video chat app that has connected friends more than 500 million times and averages 51 minutes per session, needed a way for users to give feedback and get direct support without leaving the app. To preserve user safety and uphold its Trust and Safety policies, Houseparty implemented Instabug’s in-app feedback SDK to capture reports and keep communication native to the app.

Instabug’s SDK — together with Instabug + Slack and Instabug + Front integrations — provides a simple two-step reporting flow and routes issues directly to Houseparty’s teams; the Trust and Safety team responds to every Instabug report (typically within 24 hours) and aggregates feedback to improve technical quality and inform product development. Using Instabug, Houseparty strengthened its connection with users, sped up issue triage, and turned in-app feedback into measurable product and support improvements.

Houseparty

Kimberly Kalb

Head of Marketing