Case Study: Envoy achieves faster issue detection and improved app reliability with Instabug

How Envoy Uses Instabug to Identify and Diagnose App Issues

Envoy, a San Francisco–based office management company whose flagship Envoy Visitors iPad app handles visitor sign‑ins, needed a faster, easier way to identify and diagnose production issues. Issue reports weren’t arriving early enough and lacked context (was the problem the app, the device, or the network), so Envoy adopted Instabug for in‑app bug reporting and feedback collection.

Instabug’s SDK captures screenshots, extensive logs and metadata, making it simple for support and engineers to reproduce and diagnose failures. Instabug helped Envoy surface problems that didn’t show up in analytics or PagerDuty, reveal multi‑customer outages within minutes, speed time‑to‑resolution, and reduce time‑consuming on‑site troubleshooting.

Envoy

Wells Riley

Product Manager