Case Study: Transit Systems Inc doubles chat leads with Instabot.io

TSI Shipping Doubled Leads by Adding Instabot to their Website

Transit Systems Inc (TSI), an Inc. 5000 Hall of Fame consumer logistics company, faced a major challenge when a redirection of resources threatened to remove live chat from their site. Because live chat was a key revenue channel and staffing hours were limited, TSI needed an automated, conversational solution that could maintain the quality of engagement and disqualify unfit leads — so they selected Instabot.io’s chatbot platform.

Instabot.io deployed a customized, 24/7 bot that answers common questions, threads qualifying questions throughout conversations, and integrates with TSI’s systems. The Instabot.io solution doubled TSI’s chat leads, reduced technology costs compared with their prior Intercom setup, and automatically prioritized qualified prospects so the sales team could focus on the highest-value leads.

Transit Systems Inc