Case Study: Top 5 US Insurer reduces claims handling time with Instabase

Top 5 US Insurer Company - Customer Case Study

Top 5 US Insurer Company needed a better way to process complex Long Term Care claims, where care providers submitted invoices and forms in thousands of inconsistent formats via fax or scanned email. Traditional automation tools and existing RPA success were not enough to interpret these messy documents and support accurate claims processing.

Instabase worked with the Claims business to quickly build a prototype in just 5 weeks, using a classifier module, extraction solution, and end-to-end app integrated into the insurer’s existing workflow and business rules. Instabase delivered 100% accuracy in classifying invoice providers, 78% automated field extraction success, and reduced Average Handling Time from 10 days to 2 days.