Case Study: Leading Bank accelerates PPP loan processing with Instabase

Emergency funding to Small Business requires automatic understanding of income and eligibility

Leading Bank, a Tier 1 U.S. bank, partnered with Instabase just before the COVID-19 pandemic hit and quickly faced a surge in Paycheck Protection Program (PPP) loan applications. With millions of incoming documents—including tax forms and custom application paperwork—the bank was relying on 1,500 operators to manually classify and transcribe files, limiting throughput and straining its legacy template-and-rules-based document extraction approach.

Instabase configured a PPP application in just 6 days to split, classify, digitize, extract, and validate incoming documents before feeding them into the bank’s loan processing system. The result was 10,000 loans processed every hour with 85% full automation, and 8.8 million pages automatically processed in the first two months after go-live.