Case Study: AXA UK increases underwriter capacity with Instabase

AXA UK increases underwriter capacity with Instabase by automating commercial submissions

AXA UK, a major insurance provider, faced the challenge of a highly manual and paper-based commercial underwriting process. Their underwriters spent significant time on administrative tasks like reading broker emails and extracting data from various documents, which slowed down submissions. To address this, AXA UK partnered with Instabase to automate the submission intake process using the Instabase Automation Platform for Unstructured Data.

The solution from Instabase was implemented in a phased rollout, starting with the Property Owners' product. The platform automated the extraction of data from unstructured sources like emails, presentations, and documents. This automation freed up underwriters to focus on expert risk assessment, improved data validation and quality, and sped up the end-to-end workflow. AXA UK reported that the accuracy of the data extraction was critical and was rigorously tested, allowing the company to continue its broader commercial transformation with confidence in the Instabase platform.

AXA UK