Case Study: a prominent UK insurer achieves faster submissions intake and 70% less manual effort with Instabase AI Hub

a prominent UK insurer reduces manual effort by 70% with Instabase

A prominent UK insurer faced significant challenges in processing a high volume of new policy submissions, which arrived as a mix of unstructured documents, emails, and spreadsheets. Their legacy, manual process required over 30,000 hours of data entry annually and resulted in 90% of business requests going unattended, hindering scalability and causing missed opportunities. To address this, the company turned to Instabase and implemented an AI-powered document automation workflow.

By deploying Instabase AI Hub, the insurer automated the classification and data extraction from complex documents. The solution delivered a 96% accuracy rate in processing and achieved over 75% automation. This led to a 165% increase in data captured from each submission and a 70% reduction in manual effort, cutting processing time from hours to minutes. Instabase enabled the insurer to manage higher volumes efficiently, accelerate turnaround times, and improve its risk and pricing models.