Case Study: White Castle boosts employee engagement and program participation with Inspirus sales incentives and rewards

White Castle boosts employee engagement 78% with Inspirus

White Castle, the first fast food chain in the United States, faced a challenge in measuring team member performance across its different divisions with various tools. They needed a unified reward and recognition program to consolidate this data and offer a wide selection of rewards through a single site. They partnered with Inspirus to implement a solution.

Inspirus created the R.O.C.K. the Castle Games, a fun contest that measured performance in eleven categories and awarded redeemable points. This solution led to 100% quality scores and met goals in accuracy, friendliness, customer satisfaction, and safety. The program saw a 75% increase in participation and boosted employee engagement by up to 78%, directly linking recognition to improved engagement.

White Castle