Case Study: Multi-Billion-Dollar Gasoline and Convenience Store Retailer achieves scalable recognition and 5/5 employee satisfaction with Inspirus

Offline workers included in scalable solution raises engagement

Multi-Billion-Dollar Gasoline and Convenience Store Retailer faced high store turnover and a truck driver shortage across 500 operating locations and 3,500 largely offline employees, with disparate recognition programs that hurt attraction and retention. Inspirus was engaged to deliver a scalable recognition and engagement solution — including a platform for manager and peer-to-peer recognition, rewards and reporting, plus communication and manager training — to bring offline workers into a unified program.

Inspirus implemented a global program with revamped service milestones, phased recognition tied to safety and wellness, and consistent messaging aligned to the retailer’s values of “We are United, People Focused, Taking Pride.” After rollout the program averaged 5/5 in employee satisfaction surveys, increased engagement among offline workers, and is expanding with three new offerings for spot recognition, instant reward cards, and wellness — demonstrating measurable retention and cultural alignment.