Case Study: White Castle achieves 89% sales increase and 100% quality scores with Inspirus' R.O.C.K. recognition program

Measuring performance in multiple divisions drives consistency

White Castle turned to Inspirus to build a centralized reward-and-recognition solution after struggling to measure team performance across multiple divisions and disparate tools. The chain needed a single platform that could aggregate performance data and offer a wide selection of rewards to support varied program needs.

Inspirus launched R.O.C.K. (Royal Order of Crave Keepers) — "the Castle Games" — a contest-driven program on its managed rewards platform that tracked team member success across 11 categories and awarded redeemable points. The Inspirus solution drove measurable impact: 100% quality scores, goals met in Accuracy, Friendliness, Customer Satisfaction and Safety, a 75% increase in program participation, and an 89% sales increase in 90 days.

White Castle