Case Study: American Type Culture Collection achieves 10% increase in employee retention with Inspirus Connects

Formalizing recognition program strengthens employee engagement and retention rates

American Type Culture Collection (ATCC), a 100‑year leader in the scientific community with 620 hybrid employees, faced turnover above the industry average that drove up recruiting and training costs. Inspirus was engaged to address engagement and retention, recommending formalized recognition and the rollout of its Connects platform along with feedback and communication tools.

Inspirus centralized ad‑hoc recognition into the Connects platform, introduced employee feedback mechanisms, streamlined communications and ran quarterly Manager Roundtables. ATCC launched Connects on March 3, 2022; one‑third of employees registered on day one and 83% are now active, and Inspirus’s solution helped increase retention by 10% within a year, reducing recruiting and training expenses.

American Type Culture Collection